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How marmer88 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use your account, how we use it, and the choices you have over it.

Account data kept secureDANA, OVO, GoPay wallet data protectedYour rights, clearly explainedNo data sold to third partiesContact us to request changes
marmer88 How marmer88 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply a combination of technical and process-level safeguards to keep your account data protected. SSL encryption covers all data in transit between your device and our servers. Access to personal account data internally is restricted to staff who need it to process transactions, resolve disputes, or respond to support requests. We keep your data only as long as your account is active or as required by applicable law — once that period ends, records are deleted or anonymised.

SSL Encryption

Every connection between your device and our servers is encrypted. This covers your login, your DANA or OVO deposit flow, and any account settings you update.

Cookie Controls

We use session and preference cookies. You can clear or block them via your mobile or desktop browser settings at any time without losing your account access.

Data Retention

Account data is kept while your account is open and for a period afterward as local law requires. After that window closes, your records are deleted or anonymised.

Access Requests

You can ask us what data we hold about you, request a correction, or ask for deletion. Contact support via live chat or email and we will handle it directly.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete the personal data we hold on your account, our support team is the right starting point. You can reach us through live chat directly in the platform, by email, or through the in-account help section. We aim to respond to all data-related requests as promptly as possible, and we will confirm receipt of your request before we begin processing it.

Team online

Live Chat

Start a live chat session from inside your account. Describe your data request and our team will log it and follow up with next steps.

Email Support

Send your privacy request by email from the address linked to your account. Include your username so we can locate your data records quickly.

In-Account Help

Open the Help section inside your account dashboard. Submit a data request form there and track its status without leaving the platform.

Common Questions About Your Data and Rights

These are the questions we hear most often about how we collect and manage personal information. If your question is not covered here, our support team can answer it through live chat or email.

We collect your name, email address, phone number, and the payment reference details you provide for DANA, OVO, or GoPay when you set up your account.

No. We only store the transaction reference and wallet identifier needed to verify your deposit or withdrawal. Your full wallet credentials are never stored on our servers.

Yes. Contact us via live chat or email from your registered address and request deletion. We will process it in line with applicable local law and confirm once it is done.

We use cookies to keep your session active and remember your preferences. You can manage or clear them through your browser settings on mobile or desktop at any time.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay to complete transactions, and only as required to operate your account.

We retain your data for the period required by applicable local law after account closure. Once that period ends, your records are deleted or permanently anonymised.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.